How to Order

How to Custom Order my Jewelry Designs here on the website and FAQ

All my Collections are debuted exclusively here on my website  carolinarussoart.com  visit the Jewelry Portfolio

Jewelry is Made to Order
My Jewelry Collections are designed and created as One-of-a-Kind or in  Limited Edition due to the unique pieces found in nature that I use to create with.  I like to keep my designs  as unique as possible, revealing my artistic vision of individualized handmade creations.

Limited Edition
My Limited Edition Designs are “Made to Order”  will never be re-produced in high numbers. My designs are made in “Limited Edition small runs, means not many reproductions of the same design would be made, unless I indicate otherwise. Each design reproduction is like One-of-a-Kind, due to the nature of found in nature pieces. I reproduce a design in limited edition numbered, they would be similar but not identical but slightly different to one another, and uniquely made and created exclusively for you.

Jewelry Ready to Ship
Sometimes there would be Jewelry designs made as “Ready to Ship”. I will indicate that in my descriptions when posted and in that case you can just fill in the Custom Order Form indicating the name/title  for that specific item.

FAQ about placing orders for custom jewelry

Please first make sure to read Policies and Shipping here

How do you place an order?
Fill in the Custom Order Form here

When I receive your custom order, I will have an initial contact with you. Then if necessary I will send a sketch, and communicate with you until the design is finalized. You will receive an invoice with the price and a detailed description of materials used and a delivery time frame.

What is the next step?
An upfront full payment prior bringing my designs to life is required. Due to the nature and conditions of custom orders I will not start creating or handcrafts a custom item until payment has cleared. I will be discussing all the design options with you at free of charge. Once you are happy with the design and we are agreed to start bringing my design to life, then you receive an invoice and payment must be made and cleared in order for work to begin. I will do all my best to ensure that custom orders will meet all customers expectations. As final step prior shipping you will receive an email  including a photo of the jewelry piece if you chose to see it prior shipping many of my customers do not want to see it loving to be surprised when they receive it. I care about details and love to pack my creations! A Certificate of Authenticity hand signed is included.

How long will it take to make a custom ordered jewelry piece?
The answer to this question depends on the complexity of the design and if I have other requested orders, but most made to order jewelry designs can be completed within 3 to 1 week time frame. You will be given an agreed upon delivery date. We would be communicating during the whole process.

How do I make payments?
Please note Payment method accepted it is only via PayPal I will send you as Order Confirmation a PayPal Invoice or if you know your price total you can directly use the PayPal button Buy Now that you find in a widget on my sidebar.
Internet security it is a very important issue and PayPal insure protection to customer and seller. To protect you I can only send parcels to the same physical address where your bank statements are registered at, or the confirmed address that appear in your PayPal account.

Refunds and Exchanges

VERY IMPORTANT please note that all Custom Orders are non-refundable.
If you are unsatisfied with an item “NOT” Custom Ordered, please notify me promptly after receiving it. If the item is not what you’re expected and I made a mistake, I will issue a full refund once I receive the item back in perfect conditions. Item must be shipped back within three days upon approval by me in the same original condition as you received it. Return shipping fees is the responsibility of the customer.

Customer Satisfaction
Your happiness is my priority. I wish for my customers to have a wonderful experience during the whole process.  And to love and feel special while wearing my jewelry.

Thank you for choosing my Art